Missed-call text-back for a restoration company
In restoration a missed call is not a missed call. It is a $4,000 mitigation job, often more with rebuild, that the next company in the map pack is now driving to. Homeowners with water on the floor dial down the list until someone picks up. They do not leave voicemails. Run your own numbers in the missed-call calculator and the result is usually the most expensive line in the business.
Text-back fixes the first thirty seconds. The moment a call is missed, the caller gets a text: we see you called, a tech is calling you back in two minutes, reply with your address if you have active water. That text holds the lead long enough for a human to dial back. After that, every form and lead gets followed up on a schedule until it answers or declines, so the mold inspection request from Tuesday does not die in an inbox.
After two weeks you can see every missed call, every text-back, every callback time and every lead that was recovered.